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Welcome to the home for real-time information on system status and availability for Mindful Callback. 

Incident Timeline

This Week
Voice - EMEA, Frankfurt Voice - APAC, Sydney
[upcoming]
Medallia Mindful Callback will be performing routine maintenance on the following: Voice - EMEA, Frankfurt, Voice - APAC, Sydney for 4h during the timeframe listed above. We do not expect any impact to our users. 
Scheduler Widgets On-Premise Scheduler Widgets Voice - Americas, US East Voice - Americas, US West Voice - LATAM, São Paulo
[upcoming]

Medallia Mindful Callback will be performing routine maintenance on the following: Scheduler Widgets, On-Premise Scheduler Widgets, Voice - Americas, US East, Voice - Americas, US West, Voice - LATAM, São Paulo for 4h during the timeframe listed above. We do not expect any impact to our users. 

Last Week
Gov Components Scheduler Widgets (Gov)

The maintenance window has now concluded. If you experience any unexpected downtime, please raise a ticket at https://help.medallia.com/s/create-case-mindful

Medallia Mindful Callback will be performing urgent maintenance on our Scheduler Widgets (Gov) for 4h  during the timeframe listed above. Any disruption will be limited to the Scheduler Widgets for Gov. 

Week of 03/08/2026
Gov Components Scheduler Widgets (Gov) Management Portal (Gov) Voice - Americas, US East (Gov)

Updates have been completed as of 12:55p ET and after validation the issue is now resolved.

Mindful Gov Cloud is currently experiencing callback degradation.  The Engineering team is investigating an issue with the Callback status Scheduler API endpoint.

Updates on progress will be posted here

Management Portal Scheduler Widgets Voice - Americas, US East

The scheduled maintenance window has now concluded. If you experience any unexpected downtime, please raise a ticket at https://help.medallia.com/s/create-case-mindful

Medallia Mindful Callback will be performing routine maintenance on the above GOV environments for 4h during the timeframe listed above. This impacts our GOV clients only. 

Week of 03/01/2026
Voice - EMEA, Frankfurt Voice - APAC, Sydney

The scheduled maintenance window has now concluded. If you experience any unexpected downtime, please raise a ticket at https://help.medallia.com/s/create-case-mindful

Medallia Mindful Callback will be performing routine maintenance on our environment for 4h during the timeframe listed above. Please expect service disruptions during this time.

Management Portal Voice - Americas, US East Voice - Americas, US West Voice - LATAM, São Paulo

The scheduled maintenance window has now concluded. If you experience any unexpected downtime, please raise a ticket at https://help.medallia.com/s/create-case-mindful

Medallia Mindful Callback will be performing routine maintenance on our environments for 4h  during the timeframe listed above. We do not expect any impact to our users.