Medallia Mindful Callback will be performing urgent maintenance on our environment for 3h  during the timeframe listed above. We do not expect service disruptions during this time.

Medallia Mindful Callback will be performing routine maintenance on Management Portal and our Voice - Americas (US East), Voice - Americas (US West), and Voice - LATAM (São Paulo) environments. Please expect service disruptions during this time.

The scheduled maintenance window has now concluded. If you experience any unexpected downtime, please raise a ticket at https://help.medallia.com/s/create-case-mindful. 

In order to maintain our service and quality levels, we would like to inform you that we are performing essential maintenance on the platform. Please circulate these details to all relevant stakeholders within your business.

Access to all Medallia services, including Medallia’s survey mechanisms, may be impacted during this time.

Please contact Medallia Support via https://help.medallia.com if you have any questions or concerns related to this.

Regards,

Medallia Support

Over the weekend, Medallia received notification about a series of security concerns from Citrix, a well-established vendor used by Medallia for network load balancing.  As a precautionary measure to protect our systems and client data, Medallia reacted immediately to temporarily restrict access to affected environments at approximately 10:30 am PT while deploying the necessary updates. Medallia restored service to data centers on a rolling basis over the following hours.

Based on our investigation and monitoring to date, we have identified no evidence that client data was accessed or compromised as a result of these vulnerabilities. Medallia continues to monitor its environments and evaluate relevant guidance from Citrix as it becomes available.

Services in your environment have now been restored. As a result of the interruption, your IT teams may need to restart or retrigger  integrations or data transfers with Medallia.  Please open a ticket with Medallia Support at help.medallia.com if you have any questions or concerns.

For further details about the Citrix notification, please see https://www.cisa.gov/news-events/alerts/2026/09/27/critical-zero-day-vulnerabilities-exploited-citrix-netscaler-adc-gateway.

We appreciate your patience and understanding, and apologize for the disruption this may have caused to your organization.

Regards,

Medallia Support

Medallia Mindful Callback will be performing routine maintenance on Management Portal and our Voice - Americas (US East), Voice - Americas (US West), and Voice - LATAM environments. Please expect service disruptions during this time.

The scheduled maintenance window has now concluded. If you experience any unexpected downtime, please raise a ticket at https://help.medallia.com/s/create-case-mindful. 

Medallia Mindful Callback will be performing routine maintenance on Management Portal and our  Voice - Americas (US East), Voice - Americas (US West), and Voice - LATAM environments. Please expect service disruptions during this time.

The scheduled maintenance window has now concluded. If you experience any unexpected downtime, please raise a ticket at https://help.medallia.com/s/create-case-mindful. 

Medallia Mindful Callback will be performing routine maintenance on our environment for 3h  during the timeframe listed above. Please expect service disruptions during this time.

The scheduled maintenance window has now concluded. If you experience any unexpected downtime, please raise a ticket at https://help.medallia.com/s/create-case-mindful. 

Medallia Mindful Callback will be performing routine maintenance on our environments for 4h during the timeframe listed above. No service disruptions are expected.

The scheduled maintenance window has now concluded. If you experience any unexpected downtime, please raise a ticket at https://help.medallia.com/s/create-case-mindful. 

Medallia Mindful Callback will be performing routine maintenance on our environments for 4h  during the timeframe listed above. No service disruptions are expected.

The scheduled maintenance window has now concluded. If you experience any unexpected downtime, please raise a ticket at https://help.medallia.com/s/create-case-mindful. 

Medallia Mindful Callback will be performing routine maintenance on our environments for 4h  during the timeframe listed above. No service disruptions are expected.

The scheduled maintenance window has now concluded. If you experience any unexpected downtime, please raise a ticket at https://help.medallia.com/s/create-case-mindful. 

Mindful Callback is currently experiencing degraded performance. Our team is investigating and will provide updates as available.

Mindful development teams continue to investigate an issue affecting all Mindful Callback users . , you may experience stuck calls, callback processing issues, or other degradation.

Reports of stuck calls and system issues have been received by the support team beginning at 3:30p ET.

Mindful development teams have identified the issue and are working to return normal system functionality

We have identified that Voice-US West region is affected as well.

Remediation steps are still underway at this time.  

Remediation steps continue to return environment stability.

The issue has been mitigated and the Mindful platform is functioning as expected. 

The Mindful development team identified an unexpected issue related to the Mindful Callback release 26.04, updated the night of 4/30/26.  This issue caused stuck calls to build within queues as call volume increased throughout the day.  To remediate the issue, the team has rolled back to the prior version and verified the system is stable.

The team will be reviewing the data to identify a root cause.