Medallia Mindful Callback will be performing routine maintenance on the above GOV environments for 4h during the timeframe listed above. This impacts our GOV clients only. 

The scheduled maintenance window has now concluded. If you experience any unexpected downtime, please raise a ticket at https://help.medallia.com/s/create-case-mindful. 

Medallia Mindful Callback will be performing routine maintenance on our environments for 4h  during the timeframe listed above. We do not expect any impact to our users. 

The scheduled maintenance window has now concluded. If you experience any unexpected downtime, please raise a ticket at https://help.medallia.com/s/create-case-mindful. 

Following our deployment last night, some customers using Scheduler may notice an automated notification at the top of their Global Settings page under the Configuration menu.

What you need to know:

• Zero Impact: This message is a result of back-end automation updates. It does not affect your existing configuration or organization settings.

• Action Optional: You may see an option to "Publish" or "Dismiss" these changes.

  • Publishing the change will clear the message from your dashboard.

  • Dismissing or ignoring the message is also perfectly fine.

• No Changes Required: Regardless of the action you take, no functional changes will be made to your user experience or settings.

We apologize for any confusion this notification may have caused. Our team is working to ensure these automated background updates remain seamless in the future.

Medallia Mindful Callback will be performing maintenance on our Commercial environment for 3h  during the timeframe listed above. During this maintenance window, Scheduler Widget and API requests as well as access to Mindful’s Management Portal will be disrupted. Voice calls will continue to work. 

The scheduled maintenance window has now concluded. If you experience any unexpected downtime, please raise a ticket at https://help.medallia.com/s/create-case-mindful. 

Medallia Mindful Callback will be performing routine maintenance on the above GOV environments for 4h  during the timeframe listed above. This impacts our GOV clients only. Please expect service disruptions during this time.

The scheduled maintenance window has now concluded. If you experience any unexpected downtime, please raise a ticket at https://help.medallia.com/s/create-case-mindful. 

Medallia Mindful Callback will be performing routine maintenance on our environments for 4h  during the timeframe listed above. Please expect service disruptions during this time.

The scheduled maintenance window has now concluded. If you experience any unexpected downtime, please raise a ticket at https://help.medallia.com/s/create-case-mindful. 

Due to an issue with a third-party vendor, the Mindful UI is experiencing degradation and possible inability to log into the platform. Call processing and system performance is processing as usual. Once the issue with the vendor is resolved our environment will be restored.

We have received confirmation that this issue has been resolved. We have also verified that the UI is now functioning as expected.

We have identified a specific issue where Out Of Office responses from email services will create a block of future email alerts from Mindful to that specific email address. The issue has been identified and the development team is working on a fix.

We have identified the issue and will implement a fix in next month's release. If you have any issues receiving emails until then please reach out to our support team.

We will be performing scheduled maintenance at this time. A brief disruption for the Handoff (messaging) block list is expected during this maintenance window. Notes about this release can be found here. NOTE: This maintenance only impacts clients that have migrated to our Spring '23 Release.

Maintenance will begin as scheduled in 60 minutes.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Verification is currently underway for the maintenance items.

The scheduled maintenance has been completed.

We are investigating an issue accessing Call Target configuration pages in Mindful Callback. The issue is impacting clients on app.getmindful.com. Clients on callback.mindful.cx are unaffected.

Mindful Scheduler widgets are currently not loading for clients on app.getmindful.com. We are investigating this as well as the impact on Call Target configuration pages.

The issue impacting Mindful Scheduler widgets has been identified and we are working on a fix.

The issue impacting Mindful Scheduler widgets and the Call Targets configuration page for clients on app.getmindful.com has been resolved. We will continue to monitor.

The issue impacting Mindful Scheduler widgets and the Call Targets configuration page for clients on app.getmindful.com has been resolved.