Investigating Degraded Performance

Incident

Investigating Degraded Performance

Status: closed
Created:
Start:
End:
Duration: 8 hours 51 minutes
Affected Components:
Management Portal Connections Voice - Americas, US East Voice - Americas, US West
Investigating

Mindful Callback is currently experiencing degraded performance. Our team is investigating and will provide updates as available.

Investigating

Mindful development teams continue to investigate an issue affecting all Mindful Callback users . , you may experience stuck calls, callback processing issues, or other degradation.


Reports of stuck calls and system issues have been received by the support team beginning at 3:30p ET.

Identified

Mindful development teams have identified the issue and are working to return normal system functionality

Update

We have identified that Voice-US West region is affected as well.

Remediation steps are still underway at this time.  

Identified

Remediation steps continue to return environment stability.

Resolved

The issue has been mitigated and the Mindful platform is functioning as expected. 

The Mindful development team identified an unexpected issue related to the Mindful Callback release 26.04, updated the night of 4/30/26.  This issue caused stuck calls to build within queues as call volume increased throughout the day.  To remediate the issue, the team has rolled back to the prior version and verified the system is stable.

The team will be reviewing the data to identify a root cause. 



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