Voice - Americas, US East
Mindful Callback is currently experiencing degraded performance. Our team is investigating and will provide updates as available.
Mindful development teams continue to investigate an issue affecting all Mindful Callback users . , you may experience stuck calls, callback processing issues, or other degradation.
Reports of stuck calls and system issues have been received by the support team beginning at 3:30p ET.
Mindful development teams have identified the issue and are working to return normal system functionality
We have identified that Voice-US West region is affected as well.
Remediation steps are still underway at this time.
Remediation steps continue to return environment stability.
The issue has been mitigated and the Mindful platform is functioning as expected.
The Mindful development team identified an unexpected issue related to the Mindful Callback release 26.04, updated the night of 4/30/26. This issue caused stuck calls to build within queues as call volume increased throughout the day. To remediate the issue, the team has rolled back to the prior version and verified the system is stable.
The team will be reviewing the data to identify a root cause.
Medallia Mindful Callback will be performing routine maintenance on our US East, US West, Sao Paolo environments, including Management Portal and APIs, for 3h during the timeframe listed above. Please expect service disruptions during this time.
The scheduled maintenance window has now concluded. If you experience any unexpected downtime, please raise a ticket at https://help.medallia.com/s/create-case-mindful.
Medallia Mindful Callback will be performing routine maintenance on the following: Scheduler Widgets, On-Premise Scheduler Widgets, Voice - Americas, US East, Voice - Americas, US West, Voice - LATAM, São Paulo for 4h during the timeframe listed above. We do not expect any impact to our users.
The scheduled maintenance window has now concluded. If you experience any unexpected downtime, please raise a ticket at https://help.medallia.com/s/create-case-mindful.
Medallia Mindful Callback will be performing routine maintenance on the above GOV environments for 4h during the timeframe listed above. This impacts our GOV clients only.
The scheduled maintenance window has now concluded. If you experience any unexpected downtime, please raise a ticket at https://help.medallia.com/s/create-case-mindful.
Medallia Mindful Callback will be performing routine maintenance on our environments for 4h during the timeframe listed above. We do not expect any impact to our users.
The scheduled maintenance window has now concluded. If you experience any unexpected downtime, please raise a ticket at https://help.medallia.com/s/create-case-mindful.
Medallia Mindful Callback will be performing routine maintenance on the above GOV environments for 4h during the timeframe listed above. This impacts our GOV clients only. Please expect service disruptions during this time.
The scheduled maintenance window has now concluded. If you experience any unexpected downtime, please raise a ticket at https://help.medallia.com/s/create-case-mindful.
Medallia Mindful Callback will be performing routine maintenance on our environments for 4h during the timeframe listed above. Please expect service disruptions during this time.
The scheduled maintenance window has now concluded. If you experience any unexpected downtime, please raise a ticket at https://help.medallia.com/s/create-case-mindful.