Medallia Mindful Callback will be performing urgent maintenance on our environment for 3h  during the timeframe listed above. We do not expect service disruptions during this time.

Medallia Mindful Callback will be performing routine maintenance on Management Portal and our Voice - Americas (US East), Voice - Americas (US West), and Voice - LATAM (São Paulo) environments. Please expect service disruptions during this time.

The scheduled maintenance window has now concluded. If you experience any unexpected downtime, please raise a ticket at https://help.medallia.com/s/create-case-mindful. 

We have found some issues with the AWS Infrastructure that have impacted the Mindful Callback application in both Commercial and Government environments.

Out team is actively investigating this issue, we greatly appreciate your patience.

Update: Our team is still working to resolve the issue, when further progress is made, we will be sure to provide an update! 

Thank you so much for your patience as we work through this.

Update: U.S. East is up and operational, the team is still working through mitigation for U.S. West, EMEA, APAC and Gov environments.

We greatly value your patience as we work through this and we will update you as we know more.

Update: Our team is still working through resolving regions U.S. West, EMEA, APAC, and Gov. Thank you for your patience as our team is diligently working through this matter.

Update: U.S. West, EMEA, and APAC are all operational at this time!

Our team is still working through our Gov region to resolve the issue and we will update further as they make progress.

Thanks again for your patience!

Update: Our team is still looking into the Gov environment to mitigate the issue.

Thank you for the continued patience as we work to resolve this. We will provide further updates as we know more.

Update: The team has mitigated the issue. Callback should be working on ALL regions now, including Gov.

If any further issues arise, please be sure to open a case with support for investigation.

Again thank you for your patience! 

In order to maintain our service and quality levels, we would like to inform you that we are performing essential maintenance on the platform. Please circulate these details to all relevant stakeholders within your business.

Access to all Medallia services, including Medallia’s survey mechanisms, may be impacted during this time.

Please contact Medallia Support via https://help.medallia.com if you have any questions or concerns related to this.

Regards,

Medallia Support

Over the weekend, Medallia received notification about a series of security concerns from Citrix, a well-established vendor used by Medallia for network load balancing.  As a precautionary measure to protect our systems and client data, Medallia reacted immediately to temporarily restrict access to affected environments at approximately 10:30 am PT while deploying the necessary updates. Medallia restored service to data centers on a rolling basis over the following hours.

Based on our investigation and monitoring to date, we have identified no evidence that client data was accessed or compromised as a result of these vulnerabilities. Medallia continues to monitor its environments and evaluate relevant guidance from Citrix as it becomes available.

Services in your environment have now been restored. As a result of the interruption, your IT teams may need to restart or retrigger  integrations or data transfers with Medallia.  Please open a ticket with Medallia Support at help.medallia.com if you have any questions or concerns.

For further details about the Citrix notification, please see https://www.cisa.gov/news-events/alerts/2026/09/27/critical-zero-day-vulnerabilities-exploited-citrix-netscaler-adc-gateway.

We appreciate your patience and understanding, and apologize for the disruption this may have caused to your organization.

Regards,

Medallia Support

Medallia Mindful Callback will be performing routine maintenance on Management Portal and our Voice - Americas (US East), Voice - Americas (US West), and Voice - LATAM (São Paulo) environments. Please expect service disruptions during this time.

The scheduled maintenance window has now concluded. If you experience any unexpected downtime, please raise a ticket at https://help.medallia.com/s/create-case-mindful. 

Medallia Mindful Callback will be performing routine maintenance on Management Portal and our Voice - Americas (US East), Voice - Americas (US West), and Voice - LATAM environments. Please expect service disruptions during this time.

The scheduled maintenance window has now concluded. If you experience any unexpected downtime, please raise a ticket at https://help.medallia.com/s/create-case-mindful. 

Medallia Mindful Callback will be performing routine maintenance on Management Portal and our  Voice - Americas (US East), Voice - Americas (US West), and Voice - LATAM environments. Please expect service disruptions during this time.

The scheduled maintenance window has now concluded. If you experience any unexpected downtime, please raise a ticket at https://help.medallia.com/s/create-case-mindful. 

Medallia Mindful Callback will be performing routine maintenance on our environment for 3h  during the timeframe listed above. Please expect service disruptions during this time.

The scheduled maintenance window has now concluded. If you experience any unexpected downtime, please raise a ticket at https://help.medallia.com/s/create-case-mindful. 

Medallia Mindful Callback will be performing routine maintenance on our environments for 4h during the timeframe listed above. No service disruptions are expected.

The scheduled maintenance window has now concluded. If you experience any unexpected downtime, please raise a ticket at https://help.medallia.com/s/create-case-mindful. 

Medallia Mindful Callback will be performing routine maintenance on our environments for 4h  during the timeframe listed above. No service disruptions are expected.

The scheduled maintenance window has now concluded. If you experience any unexpected downtime, please raise a ticket at https://help.medallia.com/s/create-case-mindful.