Investigating Degraded Performance

Incident

Investigating Degraded Performance

Status: closed
Created:
Start:
End:
Duration: 8 hours 15 minutes
Affected Components:
Gov Components Voice - Americas, US East Scheduler Widgets (Gov) Management Portal (Gov) Voice - Americas, US East (Gov)
Investigating

We have found some issues with the AWS Infrastructure that have impacted the Mindful Callback application in both Commercial and Government environments.

Out team is actively investigating this issue, we greatly appreciate your patience.

Update

Update: Our team is still working to resolve the issue, when further progress is made, we will be sure to provide an update! 

Thank you so much for your patience as we work through this.

Update

Update: U.S. East is up and operational, the team is still working through mitigation for U.S. West, EMEA, APAC and Gov environments.

We greatly value your patience as we work through this and we will update you as we know more.

Update

Update: Our team is still working through resolving regions U.S. West, EMEA, APAC, and Gov. Thank you for your patience as our team is diligently working through this matter.

Update

Update: U.S. West, EMEA, and APAC are all operational at this time!

Our team is still working through our Gov region to resolve the issue and we will update further as they make progress.

Thanks again for your patience!

Update

Update: Our team is still looking into the Gov environment to mitigate the issue.


Thank you for the continued patience as we work to resolve this. We will provide further updates as we know more.

Resolved

Update: The team has mitigated the issue. Callback should be working on ALL regions now, including Gov.

If any further issues arise, please be sure to open a case with support for investigation.

Again thank you for your patience! 

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