Our 3rd party cloud provider is experiencing service degradation which is causing Mindful's historical reporting and API services to be impacted. There is no data loss at this time, however, the processing of the data has been delayed. We will continue to monitor the situation and provide updates as necessary.

We have noticed an expanded outage that encompasses our API service which is impacting additional API endpoints. This has resulted in degradation to both Mindful Insights and Mindful API services. We will continue to monitor the situation and provide updates as necessary.

Due to ongoing platform provider issues, multiple Mindful services are experiencing degradation. This includes impacts now to Scheduler Widgets, which could impact the registration of calls within those channels. Users may continue to encounters service interruption to API endpoints and historical reporting within Insights. We will continue to monitor the situation and provide updates as necessary.

Our 3rd party cloud provider has observed signs of their services returning to a healthy state following latest mitigation actions. Mindful components such as APIs, Scheduler Widgets and Insights continue to experience service degradation as recovery steps take place. We will continue to monitor the situation and provide updates as necessary.

Our 3rd party cloud provider has taken action to mitigate identified issues. While they continue to monitor services, our health metrics indicate that Scheduler Widgets and most of our API endpoints are now fully recovered and operational. Mindful Insights and historical data retrieval via APIs continue to experience service degradation as processing of data has been delayed. We will continue to monitor and provide updates as necessary to ensure to recovery of all Mindful services.

Our 3rd party cloud provider has confirmed that services are back to a healthy state. Our health metrics now indicate that all API endpoints are fully recovered and operational including the retrieval of historical data. Insights continues to experience service degradation as processing of data has been delayed. We will continue to monitor and provide updates as necessary.

Our health metrics indicate that all Mindful services are resolved and in a healthy state. If you should experience any issues or have additional questions, please reach out and submit a case via the support channel.

We will be performing maintenance on Mindful Callback and Mindful Scheduler during this time. Some interruption to service is expected during this maintenance window.

UPDATE: Some interruption to service is expected during this maintenance window.

Maintenance will begin as scheduled in 60 minutes.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

The scheduled maintenance has been completed. An additional maintenance window will be scheduled for next week to complete this update.

We will be performing maintenance on Mindful Callback's US and LATAM voice infrastructure and Mindful Scheduler at this time. Both On-Premises and Cloud widgets and API will be undergoing maintenance during this window. No downtime or caller impact is expected, On-Premises Scheduler may experience a brief connection interruption during the maintenance window.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

The scheduled maintenance has been completed.

We will be performing scheduled maintenance on Mindful Scheduler. Minimal downtime is expected for On-Premises client connections. NOTE: This maintenance will be for clients logging in via callback.mindful.cx and clients using On-Premises Callback's widgets. This maintenance does not affect clients logging in via app.getmindful.com.

Maintenance will begin as scheduled in 60 minutes.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

The scheduled maintenance has been completed.

We will be performing regular scheduled maintenance on Mindful Scheduler, Sunday September 22nd at noon eastern. This maintenance is expected to last about 15 minutes and will cause a brief disruption in the communication between the On-Premises client for Mindful Scheduler and our cloud infrastructure. This maintenance only affects clients using callback.mindful.cx to login to the Mindful platform or our On-Premises clients using Mindful Scheduler.

We are going to take care of this earlier than planned. The maintenance will begin in a few minutes.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

The scheduled maintenance has been completed.

We will be performing emergency maintenance on Mindful Scheduler at this time to resolve an issue with an internal management component. No client-facing functionality is impacted and no downtime is expected. This maintenance is on our legacy platform (callback.mindful.cx) only.

Maintenance will begin as scheduled in 60 minutes.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

The scheduled maintenance has been completed.

We've noticed an issue with one of the services for Mindful Scheduler and Conversation Bridge that will require emergency maintenance. The only effect should be a brief disruption in Premises to Cloud connectivity via the Cloud Connector, and should recover quickly and automatically after a brief downtime, 10-15 minutes is expected.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Verification is currently underway for the maintenance items.

The scheduled maintenance has been completed.

Mindful Scheduler and Conversation Bridge will be undergoing a brief period of maintenance the evening of Monday July 1st at 10PM EDT to help remediate the issue causing recent period of brief disruption in connectivity. The only effect should be a brief disruption in Premises to Cloud connectivity via the Cloud Connector, and should recover quickly and automatically after a brief downtime.

Maintenance will begin as scheduled in 60 minutes.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

The scheduled maintenance has been completed.

Mindful Scheduler and Conversation Bridge will be undergoing a brief period of maintenance the evening of Monday July 1st at 10PM EDT to help remediate the issue causing recent period of brief disruption in connectivity. The only effect should be a brief disruption in Premises to Cloud connectivity via the Cloud Connector, and should recover quickly and automatically after a brief downtime.

Maintenance will begin as scheduled in 60 minutes.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

The scheduled maintenance has been completed.

Mindful Scheduler and Conversation Bridge will be undergoing a brief period of maintenance the evening of Saturday June 15th at 10PM EDT to help remediate the issue causing recent period of brief disruption in connectivity. The only effect should be a brief disruption in Premises to Cloud connectivity via the Cloud Connector, and should recover quickly and automatically after a brief downtime.

Maintenance will begin as scheduled in 60 minutes.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

The scheduled maintenance has been completed.