Mindful Gov Cloud - Callback processing disruption
Incident
2026-03-13T17:11:00.0000000Z
Mindful Gov Cloud - Callback processing disruption
Status: closed
Created:
2026-03-13T15:43:18.9470000Z
Start:
2026-03-13T12:39:00.0000000Z
End:
2026-03-13T17:11:00.0000000Z
Duration: 4 hours 32 minutes
Affected Components:
Gov Components
Scheduler Widgets (Gov)
Management Portal (Gov)
Voice - Americas, US East (Gov)
Investigating
2026-03-13T12:39:00.0000000Z
2026-03-13T12:39:00.0000000Z
Mindful Gov Cloud is currently experiencing callback degradation. The Engineering team is investigating an issue with the Callback status Scheduler API endpoint.
Updates on progress will be posted here
Resolved
2026-03-13T17:11:00.0000000Z
2026-03-13T17:11:00.0000000Z
Updates have been completed as of 12:55p ET and after validation the issue is now resolved.
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