Mindful Callback is currently experiencing degraded performance. Our team is investigating and will provide updates as available.

Mindful development teams continue to investigate an issue affecting all Mindful Callback users . , you may experience stuck calls, callback processing issues, or other degradation.

Reports of stuck calls and system issues have been received by the support team beginning at 3:30p ET.

Mindful development teams have identified the issue and are working to return normal system functionality

We have identified that Voice-US West region is affected as well.

Remediation steps are still underway at this time.  

Remediation steps continue to return environment stability.

The issue has been mitigated and the Mindful platform is functioning as expected. 

The Mindful development team identified an unexpected issue related to the Mindful Callback release 26.04, updated the night of 4/30/26.  This issue caused stuck calls to build within queues as call volume increased throughout the day.  To remediate the issue, the team has rolled back to the prior version and verified the system is stable.

The team will be reviewing the data to identify a root cause. 

Medallia Mindful Callback will be performing routine maintenance on our US East, US West, Sao Paolo environments, including Management Portal and APIs, for 3h during the timeframe listed above. Please expect service disruptions during this time.

The scheduled maintenance window has now concluded. If you experience any unexpected downtime, please raise a ticket at https://help.medallia.com/s/create-case-mindful. 

Medallia Mindful Callback will be performing routine maintenance on the following: Scheduler Widgets, On-Premise Scheduler Widgets, Voice - Americas, US East, Voice - Americas, US West, Voice - LATAM, São Paulo for 4h during the timeframe listed above. We do not expect any impact to our users. 

The scheduled maintenance window has now concluded. If you experience any unexpected downtime, please raise a ticket at https://help.medallia.com/s/create-case-mindful. 

Medallia Mindful Callback will be performing routine maintenance on our environments for 4h  during the timeframe listed above. We do not expect any impact to our users. 

The scheduled maintenance window has now concluded. If you experience any unexpected downtime, please raise a ticket at https://help.medallia.com/s/create-case-mindful. 

Medallia Mindful Callback will be performing routine maintenance on our environments for 4h  during the timeframe listed above. Please expect service disruptions during this time.

The scheduled maintenance window has now concluded. If you experience any unexpected downtime, please raise a ticket at https://help.medallia.com/s/create-case-mindful. 

We will be performing maintenance on Mindful Callback's US and LATAM voice infrastructure at this time. No downtime or caller impact is expected.

Maintenance will begin as scheduled in 60 minutes.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

The scheduled maintenance has been completed.

We will be performing maintenance on Mindful Callback's US and LATAM voice infrastructure at this time. No downtime or caller impact is expected.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

The scheduled maintenance has been completed.

We will be performing maintenance on Mindful Callback's US and LATAM voice infrastructure at this time. No downtime or caller impact is expected.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

The scheduled maintenance has been completed.

We will be performing maintenance on Mindful Callback's voice infrastructure at this time. This update will include the recent SIP Access Control List changes that have been previously communicated in-app and via email. There is no downtime or caller impact expected as part of this release but because of the nature of what we are changing, if you are a direct SIP client and have not added your changes to the new Access Control List, you could see dropped traffic. Please reach out to our support team for any questions or assistance. Also note, this cutover will take place for all voice regions at the same time.

Maintenance will begin as scheduled in 60 minutes.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Verification is currently underway for the maintenance items.

The scheduled maintenance has been completed.

We will be performing maintenance on Mindful Callback's US and LATAM voice infrastructure at this time. No downtime or caller impact is expected.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

The scheduled maintenance has been completed.