Medallia Mindful Callback will be performing routine maintenance on our environments for 4h  during the timeframe listed above. Please expect service disruptions during this time.

The scheduled maintenance window has now concluded. If you experience any unexpected downtime, please raise a ticket at https://help.medallia.com/s/create-case-mindful. 

We will be performing maintenance on Mindful Callback's US and LATAM voice infrastructure at this time. No downtime or caller impact is expected.

Maintenance will begin as scheduled in 60 minutes.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

The scheduled maintenance has been completed.

We will be performing maintenance on Mindful Callback's US and LATAM voice infrastructure at this time. No downtime or caller impact is expected.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

The scheduled maintenance has been completed.

We will be performing maintenance on Mindful Callback's US and LATAM voice infrastructure at this time. No downtime or caller impact is expected.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

The scheduled maintenance has been completed.

We will be performing maintenance on Mindful Callback's voice infrastructure at this time. This update will include the recent SIP Access Control List changes that have been previously communicated in-app and via email. There is no downtime or caller impact expected as part of this release but because of the nature of what we are changing, if you are a direct SIP client and have not added your changes to the new Access Control List, you could see dropped traffic. Please reach out to our support team for any questions or assistance. Also note, this cutover will take place for all voice regions at the same time.

Maintenance will begin as scheduled in 60 minutes.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Verification is currently underway for the maintenance items.

The scheduled maintenance has been completed.

We will be performing maintenance on Mindful Callback's US and LATAM voice infrastructure at this time. No downtime or caller impact is expected.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

The scheduled maintenance has been completed.

We will be performing maintenance on Mindful Callback's US and LATAM voice infrastructure at this time. No downtime or caller impact is expected.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

The scheduled maintenance has been completed.

We will be performing maintenance on Mindful Callback's US and LATAM voice infrastructure at this time. No downtime or caller impact is expected.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

The scheduled maintenance has been completed.

We will be performing maintenance for the US and LATAM regions at this time. This maintenance is for the previously communicated SIP TLS certificate update from Entrust certificates to SSL.com certificates. This maintenance only affects clients with direct SIP connections to Mindful.

Maintenance will begin as scheduled in 60 minutes.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

The scheduled maintenance has been completed.

We have identified an issue with SIP certifications after scheduled maintenance last night. Our Development team has identified the issue and are currently putting a fix in place.

This incident is resolved. The certificate change has been reverted and the system is set back to pre-maintenance settings.