[upcoming]

Medallia Mindful Callback will be performing routine maintenance on the following: Scheduler Widgets, On-Premise Scheduler Widgets, Voice - Americas, US East, Voice - Americas, US West, Voice - LATAM, São Paulo for 4h during the timeframe listed above. We do not expect any impact to our users. 

Medallia Mindful Callback will be performing routine maintenance on the above GOV environments for 4h during the timeframe listed above. This impacts our GOV clients only. 

The scheduled maintenance window has now concluded. If you experience any unexpected downtime, please raise a ticket at https://help.medallia.com/s/create-case-mindful. 

Medallia Mindful Callback will be performing maintenance on our Commercial environment for 3h  during the timeframe listed above. During this maintenance window, Scheduler Widget and API requests as well as access to Mindful’s Management Portal will be disrupted. Voice calls will continue to work. 

The scheduled maintenance window has now concluded. If you experience any unexpected downtime, please raise a ticket at https://help.medallia.com/s/create-case-mindful. 

Medallia Mindful Callback will be performing routine maintenance on the above GOV environments for 4h  during the timeframe listed above. This impacts our GOV clients only. Please expect service disruptions during this time.

The scheduled maintenance window has now concluded. If you experience any unexpected downtime, please raise a ticket at https://help.medallia.com/s/create-case-mindful. 

Mindful scheduler widget underperforming:

Mindful Callback is currently experiencing intermittent issues with the scheduler widget.  The engineering team is currently engaged, assessing the issue, and working to fix the problem.

Our 3rd party cloud provider is experiencing service degradation which is causing Mindful's historical reporting and API services to be impacted. There is no data loss at this time, however, the processing of the data has been delayed. We will continue to monitor the situation and provide updates as necessary.

We have noticed an expanded outage that encompasses our API service which is impacting additional API endpoints. This has resulted in degradation to both Mindful Insights and Mindful API services. We will continue to monitor the situation and provide updates as necessary.

Due to ongoing platform provider issues, multiple Mindful services are experiencing degradation. This includes impacts now to Scheduler Widgets, which could impact the registration of calls within those channels. Users may continue to encounters service interruption to API endpoints and historical reporting within Insights. We will continue to monitor the situation and provide updates as necessary.

Our 3rd party cloud provider has observed signs of their services returning to a healthy state following latest mitigation actions. Mindful components such as APIs, Scheduler Widgets and Insights continue to experience service degradation as recovery steps take place. We will continue to monitor the situation and provide updates as necessary.

Our 3rd party cloud provider has taken action to mitigate identified issues. While they continue to monitor services, our health metrics indicate that Scheduler Widgets and most of our API endpoints are now fully recovered and operational. Mindful Insights and historical data retrieval via APIs continue to experience service degradation as processing of data has been delayed. We will continue to monitor and provide updates as necessary to ensure to recovery of all Mindful services.

Our 3rd party cloud provider has confirmed that services are back to a healthy state. Our health metrics now indicate that all API endpoints are fully recovered and operational including the retrieval of historical data. Insights continues to experience service degradation as processing of data has been delayed. We will continue to monitor and provide updates as necessary.

Our health metrics indicate that all Mindful services are resolved and in a healthy state. If you should experience any issues or have additional questions, please reach out and submit a case via the support channel.

We will be performing maintenance on Mindful Callback and Mindful Scheduler during this time. Some interruption to service is expected during this maintenance window.

UPDATE: Some interruption to service is expected during this maintenance window.

Maintenance will begin as scheduled in 60 minutes.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

The scheduled maintenance has been completed. An additional maintenance window will be scheduled for next week to complete this update.

We will be performing maintenance on Mindful Callback's US and LATAM voice infrastructure and Mindful Scheduler at this time. Both On-Premises and Cloud widgets and API will be undergoing maintenance during this window. No downtime or caller impact is expected, On-Premises Scheduler may experience a brief connection interruption during the maintenance window.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

The scheduled maintenance has been completed.

We will be performing maintenance on Mindful Callback's US and LATAM voice infrastructure and Mindful Scheduler at this time. No downtime or caller impact is expected. NOTE: This maintenance will be for clients using app.getmindful.com.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

The scheduled maintenance has been completed.

We will be performing scheduled maintenance on Mindful Scheduler. Minimal downtime is expected for On-Premises client connections. NOTE: This maintenance will be for clients logging in via callback.mindful.cx and clients using On-Premises Callback's widgets. This maintenance does not affect clients logging in via app.getmindful.com.

Maintenance will begin as scheduled in 60 minutes.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

The scheduled maintenance has been completed.