We will be performing scheduled maintenance at this time. A brief disruption for the Handoff (messaging) block list is expected during this maintenance window. Notes about this release can be found here. NOTE: This maintenance only impacts clients that have migrated to our Spring '23 Release.

Maintenance will begin as scheduled in 60 minutes.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Verification is currently underway for the maintenance items.

The scheduled maintenance has been completed.

We are investigating reports that Callback notification messages are failing for some Mindful Callback clients.

The cause of this issue has been identified and we are working with impacted clients to implement a workaround.

We are implementing a workaround with impacted clients and will monitor the successful sending of callback notifications.

We have implemented workarounds for clients impacted by the issue with callback notifications. The issue relates to line breaks in messages, which are not supported at this time. This issue and the workaround has been documented here - https://help.getmindful.com/v1/docs/mindful-callback-known-issues-mc

Mindful Messaging is currently experiencing a deprecation of service due to an Aerialink Outage that leaves Mindful currently unable to send or receive message via Aerialink. We are currently monitoring that outage and will provide an update when it has been remediated. Link to Aerialink status page incident: https://status.aerialink.net/incidents/k265g4q01p7d

Messages are currently sending via Mindful and we await confirmation from Aerialink before deeming this issue fully resolved.

Service has been fully restored.

We have been notified of an issue related to delayed SMS message delivery to customers on the AT&T network. This issue may affect SMS messages, campaigns, and notifications for some customers on the AT&T network. Our vendor partner is currently working to resolve this issue.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We have been notified of an issue related to delayed SMS message delivery to customers on the AT&T network. This issue may affect SMS messages, campaigns, and notifications for some customers on the AT&T network. Our vendor partner is currently working to resolve this issue.

This incident has been resolved.

We are investigating issues impacting some customers requesting a Mindful Callback via the @callme automation.

We have identified the reason behind a small number of clients experiencing issues with our @callme automation and are working towards a resolution. Most clients are operating normally.

This incident has been resolved.

We have been notified of an issue related to delayed SMS message delivery to customers on the AT&T network. This issue may affect SMS messages, campaigns, and notifications for some customers on the AT&T network. Our vendor partner is currently working to resolve this issue.

This incident has been resolved.

We are seeing users not able to load the Executive Summary report. We believe this to be related to a larger outage by our service provider; we are currently investigating the issue.

Mindful API, used for retrieving realtime statistics for Call Targets, is returning an Internal Server Error mesage. This and the previously identified issue with loading the Executive Summary are related to the larger outage by our service provider. We will continue to update when we have additional information.

We have not seen any issues registering or processing calls; however, we are seeing issues logging into our SSO enabled instance, sending notifications, and retrieving data from our Datastore. We will continue to update as we have more information.

We are starting to see improvements, we will continue to monitor.

We've confirmed restored functionality. Over the next few days, we will continue to ensure the integrity of the historical records during this window, but we are considering this incident resolved.

We have been notified of an issue related to delayed SMS message delivery to customers on the AT&T network. This issue may affect SMS messages, campaigns, and notifications for some customers on the AT&T network. Our vendor partner is currently working to resolve this issue.

This incident has been resolved.

We have been notified of an issue related to delayed SMS message delivery to customers on the AT&T network. This issue may affect SMS notifications, messages, and campaigns for some customers on the AT&T network. Our vendor partner is currently working to resolve this issue.

This incident has been resolved.