Medallia Mindful Callback will be performing routine maintenance on our GovCloud environments for 3h during the timeframe listed above. Please expect service disruptions during this time. This only impacts GovCloud.

The scheduled maintenance window has now concluded. If you experience any unexpected downtime, please raise a ticket at https://help.medallia.com/s/create-case-mindful. 

We have found some issues with the AWS Infrastructure that have impacted the Mindful Callback application in both Commercial and Government environments.

Out team is actively investigating this issue, we greatly appreciate your patience.

Update: Our team is still working to resolve the issue, when further progress is made, we will be sure to provide an update! 

Thank you so much for your patience as we work through this.

Update: U.S. East is up and operational, the team is still working through mitigation for U.S. West, EMEA, APAC and Gov environments.

We greatly value your patience as we work through this and we will update you as we know more.

Update: Our team is still working through resolving regions U.S. West, EMEA, APAC, and Gov. Thank you for your patience as our team is diligently working through this matter.

Update: U.S. West, EMEA, and APAC are all operational at this time!

Our team is still working through our Gov region to resolve the issue and we will update further as they make progress.

Thanks again for your patience!

Update: Our team is still looking into the Gov environment to mitigate the issue.

Thank you for the continued patience as we work to resolve this. We will provide further updates as we know more.

Update: The team has mitigated the issue. Callback should be working on ALL regions now, including Gov.

If any further issues arise, please be sure to open a case with support for investigation.

Again thank you for your patience! 

Mindful Callback is currently experiencing degraded reporting performance. Currently downloading a report as a .pdf is unavailable.  All other system functionality is working as expected with no impact to call processing.  Our team is investigating and will provide updates as available.

Mindful Callback reporting issue has been resolved.  Full reporting functionality has been restored.

Medallia Mindful Callback will be performing routine maintenance on our GovCloud environments for 3h during the timeframe listed above. Please expect service disruptions during this time. This only impacts GovCloud.

The scheduled maintenance window has now concluded. If you experience any unexpected downtime, please raise a ticket at https://help.medallia.com/s/create-case-mindful. 

Medallia Mindful Callback will be performing routine maintenance on our GovCloud environments for 3h  during the timeframe listed above. Please expect service disruptions during this time. This only impacts GovCloud.

The scheduled maintenance window for GovCloud has now concluded. If you experience any unexpected downtime, please raise a ticket at https://help.medallia.com/s/create-case-mindful. 

Mindful Callback is currently experiencing degraded performance in our Mindful GOV instance. Our team is investigating and will provide updates as available.

The current issue is affecting outbound callback functionality.  Our team is working diligently in restoring functionality.

Our team has identified the issue.  They are working to restore functionality and testing.

Incident has been mitigated as of 8:45a PT/11:45a ET

Our team will continue to monitor the system over the next few hours 

A formal RCA will be available via request to the Mindful Callback support team

Medallia Mindful Callback will be performing routine maintenance on our GovCloud environments for 3h during the timeframe listed above. This impacts only GovCloud environments.

The scheduled maintenance window has now concluded. If you experience any unexpected downtime, please raise a ticket at https://help.medallia.com/s/create-case-mindful. 

Medallia Mindful Callback will be performing routine maintenance on our Gov environments for 3h during the timeframe listed above. This impacts our Gov environments only.

The scheduled maintenance window has now concluded. If you experience any unexpected downtime, please raise a ticket at https://help.medallia.com/s/create-case-mindful. 

Medallia Mindful Callback will be performing routine maintenance on our environments for 4h  during the timeframe listed above. No service disruptions are expected.

The scheduled maintenance window has now concluded. If you experience any unexpected downtime, please raise a ticket at https://help.medallia.com/s/create-case-mindful. 

Medallia Mindful Callback will be performing routine maintenance on our Gov environments for 3h during the timeframe listed above. This impacts our Gov environments only.

The scheduled maintenance window has now concluded. If you experience any unexpected downtime, please raise a ticket at https://help.medallia.com/s/create-case-mindful.