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Welcome to the home for real-time information on system status and availability for Mindful Callback. 

Incident Timeline

This Week
Management Portal API Scheduler Widgets
[upcoming]

Medallia Mindful Callback will be performing maintenance on our Commercial environment for 3h  during the timeframe listed above. During this maintenance window, Scheduler Widget and API requests as well as access to Mindful’s Management Portal will be disrupted. Voice calls will continue to work. 

Last Week
Management Portal Scheduler Widgets Voice - Americas, US East

The scheduled maintenance window has now concluded. If you experience any unexpected downtime, please raise a ticket at https://help.medallia.com/s/create-case-mindful

Medallia Mindful Callback will be performing routine maintenance on the above GOV environments for 4h  during the timeframe listed above. This impacts our GOV clients only. Please expect service disruptions during this time.

Week of 01/25/2026
Voice - EMEA, Frankfurt Voice - APAC, Sydney

The scheduled maintenance window has now concluded. If you experience any unexpected downtime, please raise a ticket at https://help.medallia.com/s/create-case-mindful

Medallia Mindful Callback will be performing routine maintenance on our environment for 4h  during the timeframe listed above. Please expect service disruptions during this time.

Scheduler Widgets

Mindful scheduler widget underperforming:

Mindful Callback is currently experiencing intermittent issues with the scheduler widget.  The engineering team is currently engaged, assessing the issue, and working to fix the problem.

Management Portal Voice - Americas, US East Voice - Americas, US West Voice - LATAM, São Paulo

The scheduled maintenance window has now concluded. If you experience any unexpected downtime, please raise a ticket at https://help.medallia.com/s/create-case-mindful

Medallia Mindful Callback will be performing routine maintenance on our environments for 4h  during the timeframe listed above. Please expect service disruptions during this time.