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Welcome to the home for real-time information on system status and availability for Mindful Callback. 

Past 30 Days

Management Portal
Insights
API
Scheduler Widgets
Webhooks
On-Premise Scheduler Widgets
Connections
Notifications
Datastore
Gov Components
Voice - Americas, US East
Voice - Americas, US West
Voice - LATAM, São Paulo
Voice - EMEA, Frankfurt
Voice - APAC, Sydney

Incident Timeline

Upcoming Week 09/20/2026
Voice - EMEA, Frankfurt Voice - APAC, Sydney
[upcoming]

Medallia Mindful Callback will be performing routine maintenance on our Voice - EMEA, Frankfurt and APAC, Sydney environments for 3h  during the timeframe listed above. Please expect service disruptions during this time.

Voice - Americas, US East Voice - Americas, US West Voice - LATAM, São Paulo
[upcoming]

Medallia Mindful Callback will be performing routine maintenance on Management Portal and our Voice - Americas (US East), Voice - Americas (US West), and Voice - LATAM (São Paulo) environments. Please expect service disruptions during this time.

Last Week
Gov Components Scheduler Widgets (Gov) Management Portal (Gov) Voice - Americas, US East (Gov)

The scheduled maintenance window has now concluded. If you experience any unexpected downtime, please raise a ticket at https://help.medallia.com/s/create-case-mindful

Medallia Mindful Callback will be performing routine maintenance on our GovCloud environments for 3h during the timeframe listed above. Please expect service disruptions during this time. This only impacts GovCloud.

Week of 08/30/2026
Voice - EMEA, Frankfurt

The scheduled maintenance window has now concluded. If you experience any unexpected downtime, please raise a ticket at https://help.medallia.com/s/create-case-mindful

Please note we have reached this maintenance which was originally set to occur on August 27.

Medallia Mindful Callback will be performing routine maintenance on our Voice - EMEA, Frankfurt environment for 3h  during the timeframe listed above. Please expect service disruptions during this time.

Management Portal Voice - Americas, US East Voice - Americas, US West Voice - LATAM, São Paulo

The scheduled maintenance window has now concluded. If you experience any unexpected downtime, please raise a ticket at https://help.medallia.com/s/create-case-mindful

Medallia Mindful Callback will be performing routine maintenance on Management Portal and our Voice - Americas (US East), Voice - Americas (US West), and Voice - LATAM environments. Please expect service disruptions during this time.

Week of 08/23/2026
Management Portal Voice - Americas, US East Voice - Americas, US West Voice - LATAM, São Paulo

The scheduled maintenance window has now concluded. If you experience any unexpected downtime, please raise a ticket at https://help.medallia.com/s/create-case-mindful

Medallia Mindful Callback will be performing routine maintenance on Management Portal and our  Voice - Americas (US East), Voice - Americas (US West), and Voice - LATAM environments. Please expect service disruptions during this time.