The maintenance window has now concluded. If you experience any unexpected downtime, please raise a ticket at https://help.medallia.com/s/create-case-mindful. 

Medallia Mindful Callback will be performing urgent maintenance on our environment for 3h  during the timeframe listed above. We do not expect service disruptions during this time.

The scheduled maintenance window has now concluded. If you experience any unexpected downtime, please raise a ticket at https://help.medallia.com/s/create-case-mindful. 

Medallia Mindful Callback will be performing routine maintenance on our Voice - EMEA, Frankfurt and APAC, Sydney environments for 3h during the timeframe listed above. Please expect service disruptions during this time.

The scheduled maintenance window has now concluded. If you experience any unexpected downtime, please raise a ticket at https://help.medallia.com/s/create-case-mindful. 

Medallia Mindful Callback will be performing routine maintenance on Management Portal and our Voice - Americas (US East), Voice - Americas (US West), and Voice - LATAM (São Paulo) environments. Please expect service disruptions during this time.

The scheduled maintenance window has now concluded. If you experience any unexpected downtime, please raise a ticket at https://help.medallia.com/s/create-case-mindful. 

Medallia Mindful Callback will be performing routine maintenance on our GovCloud environments for 3h during the timeframe listed above. Please expect service disruptions during this time. This only impacts GovCloud.

Update: The team has mitigated the issue. Callback should be working on ALL regions now, including Gov.

If any further issues arise, please be sure to open a case with support for investigation.

Again thank you for your patience! 

Update: Our team is still looking into the Gov environment to mitigate the issue.

Thank you for the continued patience as we work to resolve this. We will provide further updates as we know more.

Update: U.S. West, EMEA, and APAC are all operational at this time!

Our team is still working through our Gov region to resolve the issue and we will update further as they make progress.

Thanks again for your patience!

Update: Our team is still working through resolving regions U.S. West, EMEA, APAC, and Gov. Thank you for your patience as our team is diligently working through this matter.

Update: U.S. East is up and operational, the team is still working through mitigation for U.S. West, EMEA, APAC and Gov environments.

We greatly value your patience as we work through this and we will update you as we know more.

Update: Our team is still working to resolve the issue, when further progress is made, we will be sure to provide an update! 

Thank you so much for your patience as we work through this.

We have found some issues with the AWS Infrastructure that have impacted the Mindful Callback application in both Commercial and Government environments.

Out team is actively investigating this issue, we greatly appreciate your patience.

Mindful Callback reporting issue has been resolved.  Full reporting functionality has been restored.

Mindful Callback is currently experiencing degraded reporting performance. Currently downloading a report as a .pdf is unavailable.  All other system functionality is working as expected with no impact to call processing.  Our team is investigating and will provide updates as available.