Callback Status page failing or slow to load

Incident

Callback Status page failing or slow to load

Status: closed

Created:

Start:

End:

Duration: 14 days 15 hours 16 minutes

Affected Components:

Management Portal

Investigating

2024-01-11T22:39:27.3700000Z

Some users are experiencing issues viewing real time reporting data on the Callback Status page. We are investigating.

Identified

2024-01-12T15:32:52.7970000Z

The cause of this reporting performance degradation have been identified and a resolution is being worked on.

Identified

2024-01-16T14:11:55.1070000Z

We continue to make progress towards performance improvements for the small number of users impacted by this issue.

Identified

2024-01-18T18:53:34.2500000Z

We are currently validating a performance improvement designed to resolve the issue for a small number of clients impacted by this reporting issue. Further updates will be shared as validation progresses.

Monitoring

2024-01-24T18:30:07.5800000Z

A fix has been implemented and we are monitoring the results.

Monitoring

2024-01-24T18:30:59.5170000Z

A fix for the Callback Status page has been implemented and we are monitoring the results.

Resolved

2024-01-26T13:55:29.7870000Z

The performance issue with our real time reporting pages, experience by a small subset of users, has been resolved.