Mindful Callback - email delivery
Mindful Callback - email delivery
2023-01-05T01:31:07.4870000Z
2023-01-05T01:31:07.4870000Z
Our third-party email provider is experiencing issues with email delivery. Emails are either delayed or unable to be sent at this time. This affects new user sign-ups, system alerts, and daily report delivery. We will continue to monitor for improvements to the service and update here again when we see that the service has been restored.
2023-01-05T02:47:35.7430000Z
2023-01-05T02:47:35.7430000Z
We have seen improvements and believe the issue with the third party to be resolved. Emails that were attempted to send during this incident may not be recoverable. For system alert emails, the alerts can be reviewed in the dashboard; for daily report emails, a manual export of call details can be done through the dashboard; for new user sign-ups, the user can be removed and re-added. At this time, emails are once again being sent and we have confirmed delivery. This incident is resolved but if you encounter any further issues, don't hesitate to get in touch with support at getmindful.com/support.