Mindful Callback Platform Management Portal Performance Degradation

Incident

Mindful Callback Platform Management Portal Performance Degradation

Status: closed

Created:

Start:

End:

Duration: 18 minutes

Affected Components:

Management Portal API Scheduler Widgets

Identified

2023-07-18T19:40:03.8530000Z

We have identified a degradation in the performance of the Mindful Callback Management Platform. A fix for this issue has been identified and is being worked on actively.

Identified

2023-07-18T19:44:29.0870000Z

We are continuing to work on a fix for this issue.

Monitoring

2023-07-18T19:44:34.8200000Z

A fix has been implemented and we are monitoring the results.

Monitoring

2023-07-18T19:58:42.6500000Z

We are continuing to monitor for any further issues.

Resolved

2023-07-18T19:59:03.4830000Z

This incident has been resolved.