SP2 Mindful UI Degradation
Incident
2024-12-13T04:47:01.4330000Z
SP2 Mindful UI Degradation
Status: closed
Created:
2025-12-18T19:56:31.2600000Z
Start:
2024-12-13T02:56:38.5070000Z
End:
2024-12-13T04:47:01.4330000Z
Duration: 1 hour 50 minutes
Affected Components:
Management Portal
Monitoring
2024-12-13T02:56:38.5070000Z
2024-12-13T02:56:38.5070000Z
Due to an issue with a third-party vendor, the Mindful UI is experiencing degradation and possible inability to log into the platform. Call processing and system performance is processing as usual. Once the issue with the vendor is resolved our environment will be restored.
Resolved
2024-12-13T04:47:01.4330000Z
2024-12-13T04:47:01.4330000Z
We have received confirmation that this issue has been resolved. We have also verified that the UI is now functioning as expected.
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