Callback Overview - data not showing as expected

Incident

Callback Overview - data not showing as expected

Status: closed
Created:
Start:
End:
Duration: 3 days 7 hours 1 minute
Affected Components:
Insights
Monitoring

Aggregate data is not populating as expected on the Callback Overview page. *There is no impact to data processing or callback functionality. The issue has been identified, a fix is ready and will be implemented on Monday 9/29/2025 Please reach out to Mindful support at help.medallia.com and create a case should you have questions or concerns

Resolved

A hotfix has been implemented to resolve the issue. Data is now populating as expected.

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